Effective Date: July 16, 2026
At PSYCHOBOOKS LLC, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds, returns, and replacements are handled.
1. Order Cancellation
Orders may be canceled before they have been processed or shipped. Once an order has been processed for shipment, it may no longer be canceled.
2. Returns
We accept returns for eligible physical products within 30 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or order confirmation.
Items that are damaged due to misuse, normal wear and tear, or unauthorized modifications are not eligible for return.
3. Non-Returnable Items
The following items are generally not eligible for return or refund unless required by applicable law:
- Downloadable digital products after access or download.
- Gift cards.
- Clearance or final sale items.
- Personalized or custom-made products.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We will review your request and, where appropriate, provide a replacement or refund.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
6. Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
7. Return Shipping
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us using the contact information available on our website.
Thank you for shopping with PSYCHOBOOKS LLC. We appreciate your trust and strive to provide a reliable shopping experience.